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Returns and Exchanges

We offer a 30 day window to exchange a product or return it for a 100% refund or store credit of the products purchase price, with absolutely no re-stocking fees.

If a product is just not what you though it would be, or you simply changed your mind or plans, please contact us and we'll be more than happy to accept a return or exchange a product.

Please note:

  • Do not refuse any shipments or packages. Refusals will be charged the cost of return shipping and may be subject to a 25% restocking fee.
  • There are no returns and exchanges on orders shipped out side of the Continental U.S.
  • Products that have been opened of its original packaging, are missing any of its original contents, shows any signs of being used or which for other reasons can not be resold as new, can not be returned or exchanged.
  • We are unable to accept returns of Aqua Illumination (AI), Digital Aquatics, EcoTech Marine or Neptune Systems products once the manufacturer’s packaging seals have been broken.
  • Returns and exchanges are subject to be authorized and accepted by our digression.
  • Products may be returned or exchanged up to 30 days from date of delivery.
  • For products that are found to be defective you must contact the manufacturer directly for warranty service. For more information on product warranties, please click here.
  • Shipping costs are not refundable.
  • If you received free shipping on an item being returned, the cost of the original shipping charges which will be deducted from your total refund.
  • Returns must be shipped with UPS or FedEx shipping methods.
  • Return shipping and insurance costs on all returns and exchanges are the responsibility of the customer.

If you would like to return or exchange a product that fits the description above, please contact us with your contact and order information, product to be returned/exchanged and the reason for return/exchange. If the product is authorized to be returned/exchanged, you will receive an email with your Return Authorization number to be written on packaging, plus any further instructions. Products not returned in this manner will be refused.

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